Privacy Policy

Last updated on May 27th, 2024

Katimavik Youth Services (Katimavik) values your privacy and is committed to protecting your personal information.

When you provide us with personal information through our website (Website), we assume that you consent to such information being handled in the manner described in this policy.

What is the scope of the policy?

This policy applies to you. It describes how we collect, use, disclose your personal information when you provide it to us on our Website. This policy also contains information about how you can exercise your rights, for example, to access your personal information or have it corrected.

The Website may contain links to other websites or resources operated by third parties. When you click on these links, you will be redirected to a website or resource that may collect personal information about you. Such sites and resources are governed by the policies of said third parties and Katimavik assumes no responsibility for them.

If you are under the age of consent according to the applicable laws in your place of residence, please do not provide us personal information without the explicit consent of a parent or guardian.

If you are a parent or guardian and know that your children have provided us with personal information, please contact us using the contact details in the How to contact us? section.

How do we collect your personal information?

We collect your personal information, including when you:

  • fill and submit forms on our Website, or simply visit our Website, including through the use of cookies and similar tracking technologies
  • provide us with personal information, including through third party providers such as when you apply online to participate in our programs
  • contact us, including when you apply for a job offer posted on our Website

What categories of personal information do we collect and why?

What categories?


Electronic Information

  • User ID
  • Device ID
  • IP address
  • Device information
  • Where you accessed the Website from (links, webpages, etc.)
To gather deidentified information about the use of our Website and improve its functionalities. This is usually made through the use of cookies on our Website (please see the next section below regarding our use of cookies).
Communication Information

  • Email address
  • Content of your message
  • Consent or opt-out to receive emails from us
  • To respond to your messages and inquiries.
  • To subscribe you to our newsletter and administer your consent and opt-outs to receive those emails.
Application and Program Information

  • Past experiences in Canadian Service Corps funded programs
  • First, last and preferred names
  • Date of birth
  • Email address
  • Phone number
  • Postal address
  • If the candidate is minor, names and contact information of the legal guardian
  • Ethnic origin
  • Preferred official language and knowledge of French
  • Education level completed
  • Family household size
  • Household income
  • Citizenship status
  • Gender identity
  • Self-identity
  • NEET status
  • Verify your eligibility to our programs
  • Select applicants to participant in our programs
  • Administer our programs and contact participants
  • Answer Government and Funder criteria (Outcomes & Outputs), namely underrepresented youth served and which representation they ar
Donation Information

  • Email address
  • Content of your custom message sent with your donation
  • Names, address and contact information
  • We do not access your payment card information which is processed by our third-party payment processing providers
  • To receive and process donations and underlying payments.
  • This information may be collected indirectly through our third-party service providers providing forms and payment processing services.
Survey Information

  • Email address
  • Content of your responses such as your interest in volunteering for us
  • Post-program, to be able to contact an alumni, with his/her consent, who may be interested in volunteering for us.
Social Information

  • Photos you share as alumni, including through our social media accounts.
  • Other interactions with our social media accounts.
  • To promote our programs and activities.
  • This information may be collected through third-party social media platforms such as Facebook, X or Instagram.
Candidate Information

  • Content of the email through which you send us your application.
  • Resume content
  • Cover letter content
  • To process your job application and follow-up on it by email or phone.


The personal information listed is not necessarily exhaustive. It is provided so you can better understand how we use the personal information that you provide.

What are cookies how do we use them?

Cookies are small text files that are stored on your computer or mobile device. They contain information about the browser you are using and the pages that you have visited.

Cookies make it easier to retrieve preferences, autofill certain fields and tailor service content on visited websites. The data they collect is used to improve website ergonomics and services, taking your interests into account. Information collected by way of cookies makes it possible for us to analyze how our website is used and enhance user experience.

Generally, we use first- and third-party cookies along with persistent cookies. The cookies that we use are called “first-party cookies” and those used by our partners and third-party service providers are called “third-party cookies.”

Session cookies are temporary cookies that remain on your device until you close your browser. Many session cookies are essential to the proper functioning of our website, as they generally make it possible for you to browse our website and use our features.

Persistent cookies remain on your device after you close your browser or until you manually delete them. For the former, the lifetime of the cookie depends on its duration or the “lifetime” of that cookie and your browser settings. Persistent cookies help us to recognize you as an existing user of our website. They make it easier and more convenient for you to return to our website and interact with our services without having to log in again. Persistent cookies also help us to recognize you when you consult a resource on our website through another website or application, such as an advertisement, and help us record information on your browsing habits during the lifetime of the persistent cookie.

Most websites use cookies. They perform a variety of functions and have different uses.

To manage cookies on our website, you may Enable or Disable the Statistical or Advertising cookies at any time using the buttons available at the bottom of the pages of our Website. Note that your cookie settings are associated with the browser and device you are using. Should you use another device or browser on your next visit, the banner asking you to manage your cookies will reappear.

Functional cookies (mandatory)

These cookies are essential to ensure the proper functioning of the Nortera website. This is why you cannot delete them.

We use them in particular to:

  • Retain your choices regarding given consent
  • Optimize your user experience

Preference cookies

These cookies memorize information that changes the behaviour or appearance of our website.

For example, we use them to determine your preferred language.

Statistical cookies

These cookies track the use and performance of our websites, compile usage statistics and determine the volume of visits to and use of the various components of our websites (sections visited, content viewed, clickstream).

We use them to:

  • Enhance the relevance and website ergonomics of our services in order to better meet your needs
  • Determine the number of times you have visited our website
  • Collect and analyze statistical and behavioural data about how you use our website for optimization purposes
  • Enable you to share content on your social media accounts

Advertising cookies

With your consent, third-party companies store cookies to identify your areas of interest. These cookies make it possible for us to tailor our advertising messages to your interests, based on the last sections of our website that you visited.

We use these cookies in particular to:

  • Adapt the content displayed in the advertising spaces that we rent from third parties that appear on your device, based on the browsing history of your device on our website.
  • Offer you personalized advice or offers tailored to your point of origin, for example, if you came from a partner website
  • Adapt our advertising spaces to the display characteristics of your device, such as language used, display resolution and operating system.
  • Adapt the content displayed in our advertising spaces that appear on your device based on your device’s browsing history on our website.
  • Adapt the content displayed in our advertising spaces that appear on your device based on your location data.

Social media cookies: The website integrates features of third-party websites, including certain social media platforms. These features may be accompanied by scripts or other features that read and at times place cookies from such social media platforms onto your device. These cookies can be used to personalize advertising messages. Although we do not have access to these cookies nor any control over these social media platforms, which perform their own processing, we believe it necessary to mention them so that you are clearly and fully informed that their use may, where appropriate, require your

You may delete or disable cookies at any time from your browser.

To manage cookies in a particular browser, visit the following pages:

You can also generally manage cookie storage by changing the settings on your smartphone:

Who do we share your personal information with?

We may share your personal information with other organizations such as our partners or service providers, for the sole purposes listed in the What categories personal information do we collect and why? section.

In this case, we will endeavour to protect the personal information disclosed through written agreements and commitments, requiring these organizations to adopt best privacy practices and safeguards that meet our expectations.

Third party category

What they do for us

Service providers (as well as their own service providers) To operate our Website, we engage providers who act on our behalf.

How long do we store your personal information?

We will store your personal information for as long as necessary to fulfill the purposes set out in this policy, unless the law or exceptional circumstances require us to store it for longer. This could be the case, for example, in the event of litigation.

Where do we store your personal information?

We currently store the personal information collected in Canada.

If we transfer personal information outside of Quebec, where privacy laws may differ, we will ensure that your personal information has a level of protection equivalent to the level of protection provided in  Quebec through means such as contractual measures.

How do we protect your personal information?

We have adequate procedures and security measures in place to ensure the protection of your personal information, whether stored on our servers or with one of our service providers.

However, no safety measures are absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe the security or accuracy of the information you have provided to us has been compromised), please contact us immediately at the address provided in the How to contact us? section.

What rights do you have regarding to your personal information?

We may ask you to provide proof of identity before responding to your request. This identifying information will only be used for this purpose.

You have several rights regarding your personal information, including:

Right of access and rectification Right to withdraw your consent
You may request access to and obtain a copy of the personal information we hold about you. You may request to withdraw your consent to our use or transfer of your personal information.
If any personal information about you is inaccurate, incomplete or equivocal, or if its collection, disclosure or retention is not authorized by law, you may request that it be rectified. In most cases, the withdrawal of your consent means that we will no longer be able to respond to your request or provide you with the requested service. Alternatively, we will inform you of the consequences of your request in our response.

To exercise your rights, please send a written request, along with proof of identity, to our Privacy Officer at the contact details provided in the How to contact us? section.

How to contact us?

You may direct any inquiries, questions, complaints or comments regarding this policy to our Privacy Officer at:

Privacy Officer
Katimavik Youth Services

Will we update this policy?

This policy is effective as of the date of update indicated at the top of the page.

If we make any material changes to this policy, we will notify you on our website. The amendments shall then take effect when the policy is published.